Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Digital downloads and services are non refundable. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ivbagsnthings@gmail.com. Please note that returns will need to be sent to the following address: 18809 Ambler Ave. Carson, CA. 90746 

If your return is accepted, customer is responsible for return shipping. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at ivbagsnthings@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, hardware.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
No exchanges.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ivbagsnthings@gmail.com.